Support Center
Need help with Shiny? We're here to help! Find answers to common
questions or get in touch with our support team.
Quick Help
Frequently Asked Questions
How do I create a family group?
To create a family group:
- Open the Shiny app
- Go to Settings → Family Group
- Tap "Create Family Group"
- Enter your family name
- Invite family members by sharing the group code
How do I assign tasks to family members?
When creating or editing a task:
- Tap the "Assignee" field
- Select one or more family members
- Save the task
- Assigned members will receive a notification
Why am I not receiving notifications?
Check these settings:
-
Device Settings: Ensure notifications are
enabled for Shiny
-
App Settings: Go to Settings → Notifications
and enable reminders
-
Do Not Disturb: Check if your device's Do Not
Disturb mode is blocking notifications
-
Battery Optimization: Disable battery
optimization for Shiny (Android)
How do I sync data across devices?
Data syncs automatically when you:
- Sign in with the same account on all devices
- Have an active internet connection
- Allow the app to sync in the background
If sync isn't working, try logging out and back in.
Can I use Shiny without a family group?
Yes! You can use Shiny as an individual user. All features work
for personal task management. You can always create or join a
family group later.
How do I cancel my subscription?
To cancel your subscription:
-
iOS: Settings → [Your Name] → Subscriptions →
Shiny → Cancel
-
Android: Google Play Store → Menu →
Subscriptions → Shiny → Cancel
Your subscription will remain active until the end of the current
billing period.
Troubleshooting
🔄 App Won't Sync
- Check your internet connection
- Force close and reopen the app
- Log out and log back in
- Update to the latest version
🐌 App Running Slowly
- Restart your device
- Clear app cache (Android)
- Free up device storage space
- Update the app
🔐 Login Issues
- Check your email and password
- Try "Forgot Password" if needed
- Ensure your device has internet
- Try signing in with Google/Apple
💸 Subscription Problems
- Check your payment method
- Verify subscription in app store
- Restart the app
- Contact app store support
Getting Started Guide
New to Shiny? Here's how to get the most out of your family habit
tracker:
Step 1: Set Up Your Profile
- Add your name and profile picture
- Set your timezone for accurate reminders
- Choose your notification preferences
Step 2: Create Your First Tasks
- Start with simple daily tasks
- Use the AI assistant for suggestions
- Set realistic frequencies and times
Step 3: Invite Your Family
- Create a family group
- Share the invite code with family members
- Assign tasks based on preferences and abilities
Step 4: Track Progress
- Check off completed tasks
- View your family's progress in the Stats tab
- Celebrate achievements together!
Contact Support
Still need help? We're here for you!
Before contacting support, please include:
- Your device model and operating system version
- Shiny app version (found in Settings → About)
- A detailed description of the issue
- Screenshots if applicable
- Steps to reproduce the problem
Email: shinyaiapp@gmail.com
Response Time: Within 24 hours (usually much
faster!)
Priority Support: Premium subscribers get priority
response